Property Management Essentials Program

52 days until the next course

Course duration

Practical 2-day hands-on face-to-face program

$1200 hybrid face-to-face

Payment plans available

Career opportunities

Propel your career forward and gain a competitive edge in the industry

Course overview

The REIQ Property Management Essentials Program is a comprehensive program designed by practising property managers and delivered by industry specialists. It is tailored for individuals who have completed their certificate of Registration or Full Licence and are seeking to refresh, upskill, or kickstart their career in property management. With a focus on practical application, participants will be equipped with the knowledge and confidence needed to excel in their role from day one.

Participants can expect a dynamic learning experience that blends hands-on training with accessible online resources. The program kicks off with a two-day immersive workshop, where attendees delve into essential property management tasks and agency processes. Led by experts in the field, these sessions provide invaluable insights into the day-to-day responsibilities of property managers, ensuring a thorough understanding of the role.

In addition to the workshop sessions, participants receive six-month access to a specialised online program. This platform offers continuous support and development opportunities, allowing participants to study resources, access materials, and engage with interactive modules at their own pace. Whether refreshing existing knowledge or starting afresh, the REIQ Property Management Essentials Program equips individuals with the tools they need to hit the ground running and succeed in the competitive world of property management.

The Property Management Essentials Program includes the following:

  • At the successful completion of this program students will be issued with a Certificate of Completion
  • Two-day face-to-face class and six months access to online resources
  • FREE access to REIQ Career Networking events

Course dates


11 June 2024

11 available seats



11 June 2024

11 available seats


More information

The Property Management Essentials Program will be led by two seasoned professionals from the REIQ's Property Management Support Service (PMSS) team: Connie McKee and Selinda Randall. As senior trainers and assessors, they bring a wealth of experience and expertise to the program, ensuring that students gain a comprehensive understanding of the ‘why’ behind best practices in property management. With their guidance, participants will delve into the rationale behind implementing legislation and learn how to navigate the complex dynamics of the lessor and tenant relationship.


Connie and Selinda's extensive background as experienced property managers allows them to provide valuable insights into expectation management when dealing with both lessors and tenants. By understanding the underlying reasons behind best practice systems and procedures, students gain a deeper appreciation for the intricacies of property management. Moreover, the program emphasises the importance of emotional intelligence in this demanding profession, empowering participants to effectively manage both their own emotions and those of others involved in the process.


With Connie and Selinda at the helm, participants can expect to not only acquire practical skills but also develop a nuanced understanding of the interpersonal dynamics inherent in property management. By tapping into their wealth of experience, students will be equipped with the knowledge and strategies needed to navigate the complexities of the industry with confidence and professionalism.


Connie McKee

Connie McKee’s real estate career spans four decades as a practitioner and over two decades as a qualified real estate trainer and assessor. Connie feels real estate touches everyone’s life and it is a privilege to be able to help clients and customers navigate through the sales and rental experience. She’s been a director of three highly successful real estate businesses specialising in all aspects of residential property management and sales. She currently has her own property business focusing on selling, buying and residential property management advice. She is a founding member of the REIQ Property Management Support Service, a highly regarded property management speaker and trainer and an REIQ Life Member.


Selinda Randall


With a career in real estate spanning more than 25 years, Selinda is a practising property manager, the principal licensee of a property investment company, and a senior REIQ trainer and advisor for the REIQ’s Property Management Support Service (PMSS). Selinda says the highlight of her career is definitely joining the REIQ team on the PMSS line. She loves speaking with different property managers and offering assistance – reminding them what a great job they are doing.

Students must hold a Real Estate Registration or Full Licence to enrol into this program.

Students will require:

  • A computer to access online learning materials and a laptop to bring to the face-to-face delivery to access the course resources throughout the program.

The Property Management Essentials Program offers a dynamic learning experience that combines practical hands-on training with convenient online resources. Here's what you can expect:

Practical training sessions: Join us for a two-day immersive workshop where you'll dive deep into essential property management tasks and agency processes. Learn from experts in the field and gain invaluable insights into the day-to-day responsibilities of a property manager.

Online learning platform: Gain six-month access to our specialised online program, providing you with ongoing support and development opportunities. Access resources, study materials, and interactive modules at your own pace, ensuring that you're always equipped to succeed.

Key Topics Covered:

  • Ensuring legal compliance and maximising rent roll value with the PO Form 6
  • Essential strategies for building the rent roll, including business development manager (BDM) essentials
  • Effective leasing, marketing, and tenant onboarding strategies
  • Understanding and navigating the Residential Tenancies and Rooming Accommodation (RTRA) Act, along with best practices for completing relevant forms such as Form 18a, Form 11, and Form 12
  • Efficient inspections and maintenance management
  • Lawful procedures for ending a tenancy
  • Integrating excellence in customer service and risk management to generate 5-star Google reviews
  • Dispute resolution essentials and navigating Queensland Civil and Administrative Tribunal (QCAT) procedures.

Preparation and support: We understand the importance of being prepared for success. That's why we provide access to our online platform one week prior to the program's commencement. Familiarise yourself with the resources and materials, ensuring a smooth and productive learning experience from day one.

Who should attend: This program is ideal for individuals looking to enter the property management field or advance their career in the industry. Whether you're a newcomer or seasoned professional, the REIQ Property Management Essentials Program offers valuable insights and practical skills to enhance your performance and confidence in the workplace.


Google 4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars

Based on 209 reviews.

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Why you should study with the REIQ

Expert Industry Trainers

Learn from the best. All our trainers have at least 13 years’ industry experience and still have highly successful careers in real estate. Now as teachers, they can pass on their industry expertise to you.


As the peak body for real estate in Queensland, the REIQ is highly regarded by the industry and known for producing job-ready professionals. Real estate agencies are 60% more likely to hire REIQ graduates.

Graduate Membership

We offer FREE 12-month graduate membership to help you succeed during your first year in the industry. Graduate membership assists with a seamless transition from student to professional.

Graduate membership


As an REIQ student, you'll receive FREE one-on-one student support sessions with our expert trainers during your studies to ensure you are supported every step of the way. You can also book private one-hour tutorials if needed (fees apply).

Industry Connections

REIQ students receive FREE career networking opportunities to meet with credible agencies. These events are a great opportunity to connect with industry professionals and potential employers in a casual environment.

Payment options

Maximum flexibility for you. Choose to pay your course upfront or enter into a payment plan.

Payment plans

Want to know more?

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4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars Based on 209 reviews
Michelle Hickey
Michelle Hickey
07 Apr 2024
4 Stars 4 Stars 4 Stars 4 Stars
Fantastic course. I was able to go at my own pace online and if I had any questions, they were answered promptly. It really gave me a good understanding of the Real Estate industry and would recommend the course to others.
Rebekah Routley
Rebekah Routley
04 Mar 2024
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars
Completed my certificate 4 in Real Estate Practices and had a fantastic experience with all staff at REIQ. I found the staff acted promptly to my requests and professionally guided me through the process. I highly recommend the REIQ for your real estate journey. Thank you. I deeply appreciate the effort that goes into student support.
Karen Roebuck
Karen Roebuck
02 Mar 2024
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars
REIQ were fantastic. Not long after I signed up for my course, I got stuck in the floods on the Gold Coast, became homeless and my mum passed away, through all this REIQ gave me an extension on my course and helped me through when I was really struggling with different aspects of the course. Definitely recommend REIQ. A big thank you to all of the team, especially Jeff and Trudi.
Kristy Tyne
Kristy Tyne
12 Feb 2024
5 Stars 5 Stars 5 Stars 5 Stars 5 Stars
Portal very easy to access, prompt marking of assessments, easy to understand content. Overall a fantastic experience getting the attainment I needed to start my new career. I would recommend this course!

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