Property Management Essentials Program

The Property Management Essentials Program will be led by two seasoned professionals from the REIQ's Property Management Support Service (PMSS) team: Connie McKee and Selinda Randall. As senior trainers and assessors, they bring a wealth of experience and expertise to the program, ensuring that students gain a comprehensive understanding of the ‘why’ behind best practices in property management. With their guidance, participants will delve into the rationale behind implementing legislation and learn how to navigate the complex dynamics of the lessor and tenant relationship.

Connie and Selinda's extensive background as experienced property managers allows them to provide valuable insights into expectation management when dealing with both lessors and tenants. By understanding the underlying reasons behind best practice systems and procedures, students gain a deeper appreciation for the intricacies of property management. Moreover, the program emphasises the importance of emotional intelligence in this demanding profession, empowering participants to effectively manage both their own emotions and those of others involved in the process.

With Connie and Selinda at the helm, participants can expect to not only acquire practical skills but also develop a nuanced understanding of the interpersonal dynamics inherent in property management. By tapping into their wealth of experience, students will be equipped with the knowledge and strategies needed to navigate the complexities of the industry with confidence and professionalism.

Connie McKee

Connie McKee’s real estate career spans four decades as a practitioner and over two decades as a qualified real estate trainer and assessor. Connie feels real estate touches everyone’s life and it is a privilege to be able to help clients and customers navigate through the sales and rental experience. She’s been a director of three highly successful real estate businesses specialising in all aspects of residential property management and sales. She currently has her own property business focusing on selling, buying and residential property management advice. She is a founding member of the REIQ Property Management Support Service, a highly regarded property management speaker and trainer and an REIQ Life Member.

Selinda Randall

With a career in real estate spanning more than 25 years, Selinda is a practising property manager, the principal licensee of a property investment company, and a senior REIQ trainer and advisor for the REIQ’s Property Management Support Service (PMSS). Selinda says the highlight of her career is definitely joining the REIQ team on the PMSS line. She loves speaking with different property managers and offering assistance – reminding them what a great job they are doing.

Students must hold a Real Estate Registration or Full Licence to enrol into this program.

Students will require:

• A computer to access online learning materials and a laptop to bring to the face-to-face delivery to access the course resources throughout the program.

The Property Management Essentials Program offers a dynamic learning experience that combines practical hands-on training with convenient online resources. Here's what you can expect:

Practical training sessions: Join us for a two-day immersive workshop where you'll dive deep into essential property management tasks and agency processes. Learn from experts in the field and gain invaluable insights into the day-to-day responsibilities of a property manager.

Online learning platform: Gain six-month access to our specialised online program, providing you with ongoing support and development opportunities. Access resources, study materials, and interactive modules at your own pace, ensuring that you're always equipped to succeed.

Key Topics Covered:

• Ensuring legal compliance and maximising rent roll value with the PO Form 6
• Essential strategies for building the rent roll, including business development manager (BDM) essentials
• Effective leasing, marketing, and tenant onboarding strategies
• Understanding and navigating the Residential Tenancies and Rooming Accommodation (RTRA) Act, along with best practices for completing relevant forms such as Form 18a, Form 11, and Form 12
• Efficient inspections and maintenance management
• Lawful procedures for ending a tenancy
• Integrating excellence in customer service and risk management to generate 5-star Google reviews
• Dispute resolution essentials and navigating Queensland Civil and Administrative Tribunal (QCAT) procedures.

Preparation and support: We understand the importance of being prepared for success. That's why we provide access to our online platform one week prior to the program's commencement. Familiarise yourself with the resources and materials, ensuring a smooth and productive learning experience from day one.

Who should attend: This program is ideal for individuals looking to enter the property management field or advance their career in the industry. Whether you're a newcomer or seasoned professional, the REIQ Property Management Essentials Program offers valuable insights and practical skills to enhance your performance and confidence in the workplace.

$1200