Commercial Property Management Essentials Program

Michelle Davis

Michelle has held senior commercial property management roles with Jones Lang LaSalle and Colliers International & DTZ. She has excellent insight into the needs of her clients and their customers. She is highly regarded for her industry knowledge and expertise in commercial, industrial and retail property management. Michelle holds certifications with Property Council of Australia, Institute of Public Accountants and QLD Building Services Authority.

Students must hold a Real Estate Registration or Full Licence to enrol into this program.

Students will require:

• A computer to access online learning materials and undertake online assessments.

Part 1:

Day 1: Introduction to Commercial Real Estate

'Introduction to Commercial Real Estate' provides a solid foundation of knowledge of the commercial sector, and of the unique nature of commercial transactions. We delve into the market and the factors that increase value in commercial property. This course will allow you to understand the varying mindset of commercial investors, which in turn enables you to establish how to best service those investors.

The course explains:

- Who chooses to invest in commercial property and why
- How do you make money from commercial property

Attendees will gain an understanding of key terminology and processes connected to:

• The Market and Commercial Lending
• The investors objectives.
• An introduction to Lease terms
• Commercial precincts and zoning
• Community Management Statements and Building Management Statements

Day 2:  Preparing Financial and Management Reports 

We cover the legal aspects of reporting together the process of:

• Budgeting and outgoings reconciliations
• Preparing a management report.
• Financial management and recovering arrears

Acquiring and Commencing New Management

This module (specific to those practicing in the Real Estate profession) is about ensuring the handover of your new commercial property is implemented as smoothly as possible, with the correct tasks prioritised. This module adds to your Commercial Property Management Reference Guide by providing examples of:

• Property Manager's job description;
• Management submission;
• Property Occupations Act Form 6;
• Templates for property management handover checklists;
• Master Structural Detailed Inspection

Innovative consideration is given to generating new listings and the various elements of retail, office and industrial properties are detailed in this module for your review before your next potential client meeting.

Day 1: Retail Leasing

This module provides for ample explanation of commercial leasing including retail law, definitions, and jargon. From the "how to" to the "must do" the information provided will be a valuable addition to your commercial management guide. Depending on individual circumstances you may file, "How to determine market share" away for a later date but rely on the 'retail forms workshop' immediately.  We will review QCAT precedent outcomes and the REIQ Realworks Commercial Tenancy Agreement.

Retail Property Management

The focus here is on leases, with standard letters and checklists, include:

• Lease obligations during and at the end of the lease;
• Breaches of lease and recovering outstanding rent;
• Rent reviews;
• The assignment of lease procedures;
• Conducting a retail inspection

The manual also includes chapters on evaluating a tenancy mix, and the key factors in Business and Marketing Plans together with a sample Retailer Manual.

Day 2: Operations Management 

This module provides attendees with an understanding of the Work Health and Safety Act 2011 and its impact on:

• Asbestos and fire protection;
• Calling for tenders and engaging contractors;
• Conducting inspections and understanding Building Services.
• Practical processes to implement in your agency

We look at the Building Energy Efficiency Disclosure Act, Green Lease obligations, and other government initiatives that impact on the operating costs of commercial property.