Training Terms and Conditions

See Terms and Conditions for REIQ Apprenticeships here.

The Term “Student” refers to all participants enrolled into an REIQ Training program. For the avoidance of doubt, this includes students enrolled in accordance with REIQ’s partnership with REISA, where students will be trained and assessed under REIQ RTO (RTO 5420) and are required to accept this policy and other associated Training Policies (accessible via REIQ | Policies) upon enrolment.

REIQ has a fair and reasonable Refund Policy which ensures that all students have the opportunity to receive a refund if requested. Our objective is to ensure that, when required, a fair and equitable system for the refund of training course fees are available to students. We achieve this by confirming that any training activities undertaken by REIQ are transparent and clearly defined below. 

Refunds may take up to 30 days from date of approved application and will be paid to the student in the form of a bank transfer. 

The REIQ will rely on the authority of the person making the booking to act on behalf of any other student on a group booking (regardless of whether other students have made separate payments) and that person will bind all such students to these RTO Terms and Conditions. 

Upon confirmation of enrolment with REIQ you acknowledge the acceptance of the following terms and conditions: 

1. You agree to be bound by these terms, the Student Handbook and any student rules now existing, or at any time existing. 
2. By selecting the payment plan option, you agree to the terms of the Payment Plan Agreement. 
3. You agree to the terms of the Refund Policy. 
4. All applications for a refund must be made in writing. 
5. REIQ will refund the full course fee if the course has been cancelled by REIQ beyond the students control and the student elects not to reschedule. 
6. REIQ reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full course refund and/or an opportunity to reschedule (without penalty) will be offered. REIQ is not responsible for any travel or accommodation fees lost. 
7. REIQ reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion. 
8. In all other cases, refunds are at the discretion of the CEO or Training Services Manager and may be negotiated on an individual case-by-case basis. 
9. When enrolment periods expire students will need to apply for monthly extensions at the cost of $300 for 3 months. 
10. All students must supply a valid USI prior to any refund being made and certification being issued. 
11. Course attendees are solely responsible for any travel and accommodation costs. 
12. A language, literacy and numeracy quiz is required for completion upon confirmation of enrolment. 
13. Students attending face to face programs agree to comply with all Government directions, orders and regulations relevant to attending the course program, which may be in place at the time of and during the Course delivery. 
14. Students must have access to appropriate devices to complete online assessments. A detailed description of what devices are required to complete this training is located in the Student Handbook. Where devices cannot be accessed, contact REIQ to discuss alternative options. 
15. Students are responsible for their own computer/device technology and Internet service. The technology standard required is described during the enrolment process for each course provided. REIQ is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the REIQ e-Learning system. You are responsible for all connection, access or data fees, and for installing, maintaining, and operating your own equipment. REIQ makes no warranties or interpretations that the website(s) contents and course information will meet your requirements. 
16. Upon receiving a submission of an assessment item, The REIQ will endeavour to mark, and return, any piece of assessment within 10 business days.
17. Students enrolled and completing an accredited training program with the REIQ must be familiar with and adhere to The REIQ Academic Integrity and AI Policy, available via REIQ | Policies.
18. Priority marking is available to have assessment marked within 3 business days and fees are applicable per course. The fee is applied throughout the enrolment period. 
19. On the successful completion of your assessments, the REIQ will issue you a Statement of Attainment. The REIQ will endeavour to have all certification issued within 5 business days from completion however it can take up to 30 calendar days to be issued. If you have not received your certification after 25 calendar days, please get into contact with us.
20. Reissuing of a Statement of Attainment or full Testamur is $50 per instance.
21. You acknowledge that you may be filmed, sound recorded and/or photographed by the REIQ, the media or any other party at an REIQ Training Program and the REIQ may use or approve the use of the film, sound recording and/or photograph for any purpose and in any way whatsoever and that no remuneration is payable to you.

Updated January 2024